Privacy Policy

1. Who We Are

Bubsby provides household organisation tools for reminders, calendars, email intake, notes, tasks, shopping, recipes, household sharing, and related support features.

For privacy questions, requests, or complaints, contact us at info@bubsby.com, visit https://bubsby.com, or use Support and account controls in the app.

2. Information We Collect

We collect information you provide, information created while you use Bubsby, information from integrations you connect, and technical information needed to run and secure the service.

Account and household information

• name, email address, login and authentication identifiers
• profile settings, avatar choices, household name, membership, roles, invitations, and permissions
• subscription, entitlement, or billing status

Child and family information

• child names, school, grade, class, or activity details
• birthdays, family dates, responsibilities, assignments, and shared reminders

Content you add

• events, tasks, reminders, lists, recipes, notes, messages, and intake text
• voice input, transcripts, uploaded photos, documents, PDFs, images, OCR results, and attachments
• shopping, pantry, recipe, household planning, review, correction, and archive data

Email, calendar, device, and payment information

• forwarded emails, connected Outlook messages, Gmail forwarding verification details, sender settings, message content, metadata, and attachments
• calendar account identifiers, event titles, dates, times, locations, descriptions, attendees, recurrence, conflict, sync, and event ID data
• device type, app version, browser, IP address, approximate location, usage, performance, logs, crash reports, errors, network diagnostics, push tokens, and session replay data where enabled
• subscription, transaction, renewal, cancellation, and entitlement metadata from payment providers. We do not store full card numbers.

3. How We Collect Information

• directly from you when you create an account, enter content, upload files, or change settings
• from household members you invite or interact with
• from services you connect, such as Google, Microsoft, Apple, calendar providers, email providers, and app stores
• automatically from your device, browser, and app activity
• from support messages, feedback, and bug reports you send us

4. How We Use Information

• create and manage your account
• provide app features, household sharing, reminders, email intake, calendar tools, recipes, shopping, and review flows
• process uploaded, typed, forwarded, or connected content
• identify dates, tasks, responsibilities, conflicts, and relevant summaries
• send service messages, reminders, notifications, verification messages, and support replies
• maintain security, prevent abuse, investigate errors, and troubleshoot issues
• manage subscriptions, entitlements, trials, billing status, and account deletion
• improve reliability, usability, performance, and product design
• comply with legal obligations and enforce our terms

We do not sell personal information. We do not share personal information with third parties for their own marketing.

5. Legal Bases for UK Users

For users in the United Kingdom, we rely on contract, consent, legitimate interests, and legal obligation as applicable. You may withdraw consent where processing is based on consent, but this may limit the feature that depends on it.

6. AI and Automation

Bubsby uses AI and automation to extract dates, reminders, tasks, people, places, summaries, conflicts, categories, and next steps from household information. Important actions remain reviewable and user-controlled.

We do not intend for AI to make legal, financial, health, employment, credit, housing, or similarly significant decisions about users. When we use third-party AI providers, we require provider terms or settings that prevent your Bubsby content from being used to train their general AI models, unless you have expressly agreed otherwise.

7. When We Share Information

We may share information with cloud hosting, database, storage, authentication, security, email, notification, support, analytics, diagnostics, error monitoring, session replay, AI, OCR, transcription, payment, subscription, calendar, email, and integration providers. We may also share information with advisers, regulators, law enforcement, courts, or another business in a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate safeguards.

8. International Transfers

Bubsby may process and store information in countries outside your country of residence, including the United States and other locations where our service providers operate. We take steps designed to protect information when transferred internationally, including contractual safeguards, provider security commitments, data processing terms, and limiting access to what is needed to provide the service.

9. Security

We use administrative, technical, and organisational safeguards designed to protect personal information, including encrypted cloud infrastructure, encryption of sensitive authentication tokens at rest, access controls scoped to accounts and households, provider security controls, logging, monitoring, abuse prevention, and limited internal access based on operational need.

No system can be guaranteed completely secure. If we become aware of a data breach that requires notice, we will notify affected users and regulators as required by applicable law.

10. Retention and Deletion

We keep personal information for as long as needed to provide Bubsby, comply with law, resolve disputes, maintain security, and enforce our terms.

• active account and household data is kept while your account remains active
• deleted account data is removed or de-identified within a reasonable period, subject to backups, legal obligations, billing records, fraud prevention, and dispute records
• backup copies may remain for a limited period before being overwritten
• diagnostic logs, analytics, and security records may be kept for shorter operational periods unless needed to investigate abuse, errors, or security incidents
• billing, tax, and transaction records may be retained where required by law

You can delete your account in-app from Settings > Delete account, visit https://bubsby.com/delete-account, or contact info@bubsby.com.

11. Your Choices and Controls

You can review, edit, archive, or delete many items in the app; disconnect integrations; manage senders and notifications; request access, correction, export, or deletion; object to or restrict certain processing where applicable; and withdraw consent for optional features where applicable.

12. Regional Privacy Rights

United States

Depending on your state, you may have rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain uses. Bubsby does not sell personal information and does not use household content for targeted advertising.

Canada

Canadian users may request access, correction, information about use and disclosure, and information about our privacy practices. You may challenge our compliance by contacting us.

United Kingdom

UK users may have rights to access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and complaint to the UK Information Commissioner's Office at https://ico.org.uk.

Australia

Australian users may request access and correction and may make a privacy complaint. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

New Zealand

New Zealand users may request access and correction and may contact the Office of the Privacy Commissioner at https://www.privacy.org.nz.

13. Children and Family Information

Bubsby is designed for adults and caregivers. Children are not intended to create accounts or use Bubsby directly without adult involvement. Adults may enter child-related information to manage household responsibilities, school events, birthdays, reminders, and related family organisation.

If you believe a child has created an account or provided personal information without appropriate involvement, contact info@bubsby.com.

14. Cookies, Analytics, and Similar Technologies

We may use cookies, local storage, SDKs, and similar technologies to keep you signed in, remember settings, measure usage and performance, understand onboarding and feature adoption, diagnose errors and crashes, prevent fraud, and improve security. Where required, we will provide appropriate choices or notices for non-essential tracking.

16. Microsoft, Apple, and Other Integration Providers

If you connect Microsoft, Apple, Google, email, calendar, or other third-party services, their own terms and privacy policies also apply. Bubsby accesses integration data only with your permission and only to provide the connected feature.

17. Changes to This Policy

We may update this Privacy Policy to reflect product, legal, or operational changes. If changes are material, we will provide notice in the app, by email, or by another appropriate method.

18. Contact and Complaints

If you have questions, requests, or complaints about privacy, contact info@bubsby.com or visit https://bubsby.com. Please include enough detail for us to understand and respond to your request. We may need to verify your identity before acting on certain requests.